Delivering an exceptional customer experience remains one of the most important differentiators for businesses today. Because we now live in a 24/7, 365 day a year on-demand world, companies are turning to AI and machine learning to step in and automate repetitive tasks and alleviate mundane functions from customer service agents which allows them to build better relationships with customers and focus on tackling more complex customer conversations.
- Forbes, “Artiﬁcial Intelligence And Machine Learning Set To Change The Customer Experience” November 29, 2017
The Future is Laivly
Laivly is the emerging technology division of 24-7 Intouch. This dedicated team of data scientists, developers, and researchers is building the future of customer service.
We believe that brand leaders implementing customer service technologies should pair human customer service agents with AI and machine learning tools. This combination allows agents to make smarter, more efficient decisions with higher quality and accuracy. We empower agents to become superagents!
Our suite of proprietary software and app technologies include an agent assist tool, a workforce management app, and performance management chatbots.
Robotic Process Automation
The Laivly team is currently developing new technology leveraging artificial intelligence (AI), robotic process automation, bots, and machine learning. Join our team today: