SIDD is Laivly’s artificial intelligence assistant that lives on agents’ desktops, empowering them to quickly handle customer interactions and with more empathy. SIDD automates redundant workflows by leveraging machine learning, artificial intelligence, robot process automation, and natural language bot technologies.
Robotic Process Automation
SuperPunch is changing the way people work. It brings employees and employers together in an app for Android and iOS designed to streamline scheduling, payroll, and other common day-to-day things. Simple things have big impacts: mood trackers, visibility into pay, and shift notifications help employees get to work on time, and make it easier for employers to manage schedules.
Magnum KPI is an interactive chatbot designed to support Team Leads. Magnum puts the information leaders need in their hands in real time, keeping them from being chained to their desk and giving them the ability to better manage and coach their teams. Through Magnum, Team Leaders can access core call center metrics at their fingertips through their preferred mode of communication including Slack, Google Hangouts, or SMS.